Our Hotel

Our Playa del Carmen Hotel

Spectacularly located on a 460-feet (150-meter) stretch of Playa del Carmen’s most beautiful white sand beach and turquoise waters, at the corner of 26th Street, the heart of La Quinta Avenida (Fifth Avenue), Grand Hyatt Playa del Carmen Hotel is steps away from the shopping, party and gastronomic scenes. Discover El Paseo, our own extension of La Quinta Avenida with authentic local food. The design concept by acclaimed Mexican architect Sordo Madaleno and award-winning New York based Rockwell Group translates into spaces that are original and memorable, making our hotel in Playa del Carmen the ideal spot for you to explore and enjoy this delightful destination to the fullest, whether at our own facilities or out and about.

Our Playa del Carmen hotel offers a variety of amenities to make the most of your trip to this beautiful coastal town. The spacious guestrooms include terrace suites and gorgeous views of the Caribbean Sea. You will also find over 15,000 square feet of flexible event space, as well as a 5,768 square foot ballroom for parties, weddings, conferences, and other gatherings. Indulge in the relaxing Cenote Spa, or experience the pristine beaches with nearby beach clubs. If you are looking for tourism information, consult our knowledgeable and friendly staff who will assist you with all of your questions and concerns.

Grand Hyatt Hotel in Playa del Carmen is located in paradise, so be sure to explore the magnificent waters and preserved mangroves. Take advantage of our exclusive beach cabanas and relax in our beachside oasis.

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Hotel Features

  • 314 spacious guestrooms, including 36 suites with terraces
  • Spectacularly located on a 460-feet (150 meters) stretch of Playa del Carmen’s most privileged beach area
  • El Paseo, our own extension of La Quinta Avenida. with authentic local food 
  • Great guestroom views from the Turquoise waters of the Caribbean Sea or the preserved Mangrove
  • Suites featuring oversized bathrooms with deep soaking tubs and rain showers
  • Rooms featuring a Plunge-pools or Swim-up pools are available
  • Uniquely architected full-service spa inspired by the Cenotes, offering an extensive range of body and facial treatments
  • Over 15,000 square feet of flexible event space including a 5768 square foot ballroom
  • 18 versatile meeting rooms (12 with natural light)
  • Beach Front Wedding Gazebo and Bridal Room
  • Pre-function and outdoor meeting areas
  • Camp Hyatt & Teen Arcade
  • Exclusive beach cabanas

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Map & Directions

Grand Hyatt Playa del Carmen Resort is on a 460-feet (150-meter) stretch of Playa del Carmen’s most beautiful white sand beach and turquoise waters. Situated at the corner of 26th Street, the heart of La Quinta Avenida (Fifth Avenue), Grand Hyatt Playa del Carmen Resort is steps away from the shopping, party and gastronomic scenes of La Quinta Avenida.

Grand Hyatt Playa del Carmen Resort is located next to playa" Mamitas," the most important beach in Playa del Carmen. It is also three blocks away from Quinta Alegria, the newest shopping mall in town.

From Cancun International Airport (CUN) to Grand Hyatt Playa del Carmen Resort (Distance - 45 minutes, 55 kilometers):

 

  • Go to 307 Cancun - Tulum/Mexico
  • After 3 kilometers, take Cancun -Tulum/Mexico Road
  • After 52 kilometers turn right into Av. Constituyentes until 1a. Avenida Norte
  • Turn left
  • After 500 meters you will reach Grand Hyatt Playa del Carmen Resort

 

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Pet Policy

We welcome you to The Grand Hyatt Playa del Carmen Resort. A special welcome to your four legged friend!

 

It is a pleasure to have you and your pet staying with us at The Grand Hyatt Playa del Carmen Resort. In order to ensure that you and your pet have an enjoyable stay, we have our very own “Pet Policy”.

 

Please take a moment to read through the policy as it affects you and your pet. 

- This hotels welcomes only service animals. An advanced written medical references will be necessary in order to accept the animal.

 

- There will be a US$65 charge per pet per day staying in the hotel.

 

- The Pets shall not be left unattended in the hotel room (your pet may behave very well at home but could easily get a little scared in new surroundings).

 

- The pet cannot remain in the room whilst it is being cleaned.

 

- Pets must be on a leash or in a carry cage while being transported within the hotel.

 

- Pets  are  not  allowed  in  restaurants,  bars,  The  Spa,  The  Fitness  Center,  pool  areas, convention center areas or any other area designated by the hotel staff.

 

- Due to laws in place in Playa del Carmen, it is not permitted to allow animals on the beach. Any fine put in place will be of responsibility of the guest, whom will have to pay the fine.

 

- You are responsible for all damages caused by your pet while you are staying in the hotel.

 

- All pets must be under 20 pounds in total weight.

 

Thank you for choosing The Grand Hyatt Playa del Carmen and we hope that you and your pet enjoy your stay together.

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Parking

Grand Hyatt Playa del Carmen Resort offers valet parking so you may travel at ease. Fees apply.

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Accessibility

Grand Hyatt Playa del Carmen Resort's modern amenities include the following elements to make your stay as comfortable, convenient and as possible:

 

  • Accessible public areas
  • Audible smoke alarms
  • Wheelchair accessible doors in ADA guestrooms and public areas
  • Accessible sinks/vanities in ADA guestrooms and public areas
  • Bathroom grab rails in ADA guestrooms and public areas
  • Roll-in showers in ADA guestrooms

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Internet Access

Enjoy the conveniences of high-speed internet access during your stay at Grand Hyatt Playa del Carmen Resort. The hotel's wired and wireless internet connection is free of charge and it is accessible in:

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Additional Services

Grand Hyatt Playa del Carmen Resort makes your stay as sleek as design, offering the following commodities during your stay:

 

Guests in Club level rooms and Suites enjoy exclusive services such as:

 

  • Private check-in and check-out area
  • Complimentary Continental Breakfast Buffet
  • All Day Refreshment
  • Complimentary Snacks Services
  • Butler Service
  • Shoe polishing service
  • Wake-up call

Services are provided at the Grand Club Lounge on the 4th floor.

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Hotel History

The Riviera Maya area is known for its rich Mangrove tree population, with natural forests growing along the canals and coastline of this ecologically-rich locale. 

The hotel was constructed to avoid as much impact on the environment as possible so that the iconic Mangrove trees and natural surroundings may continue to be enjoyed by Grand Hyatt Playa del Carmen Resort guests. Architected to preserve and showcase the property's existing Mangroves, these trees are prominently featured throughout the hotel's common grounds.

The hotel continues to act as a gateway to the natural surroundings of Playa del Carmen.

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Check-in/Check-Out

Check-in Time: 3:00 P.M.
Check-out Time: 12:00 P.M.

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, Quintana Roo, Mexico, 77710

  • Tel: +52 984 875 1234

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